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Backups

What It Does​

CrabShack automatically backs up your instance's data in the background, so a hardware failure or a bad change doesn't wipe out your agents' work.

Why It Matters​

Your agents accumulate real value over time — conversation history, learned memory, uploaded knowledge, and any automations you've built. Backups are stored off your instance, in a separate remote backup location set up for you — not just another folder on the same disk — so a hardware failure, a bad change, or even a factory reset doesn't take your backups down with it.

What Gets Backed Up​

Backup covers four categories, each independently switchable on or off:

  • Cron Jobs & Canvas — schedules and canvas data
  • Chat History — your conversation history
  • Agent Memory — workspace files, memory, and agent configuration
  • Knowledge Base — the knowledge base index, memory metadata, and settings snapshots

Lists data is included as part of your workspace under Agent Memory — there isn't a separate toggle for it.

How Often It Runs​

Once set up, CrabShack backs up automatically in the background every few minutes — you don't need to trigger it yourself. A Backup now button is also available on the Backup page if you want to force one immediately, for example right before a risky change.

Scenario

Before trying a new automation template on their main agent, a business owner clicks Backup now on the Backup page — a habit that costs them ten seconds and means they can undo any surprise the template causes.

If This Goes Wrong​

  1. The Backup page shows no backup has ever run — a backup destination needs to be provisioned first, normally set up during activation; if it's missing, reactivating your instance re-provisions it.
  2. A backup shows an error — check which category is failing; toggling that category off and back on will retry it on the next cycle.
tip

Restoring configuration always excludes the raw settings file itself — this is intentional, so a restore can't silently reintroduce old credentials or connection settings.

  • Security — CrabShield's protection of the data these backups contain