Troubleshooting
"+ New Agent" is greyed out
New agents require the agent gateway to be running. If the button is disabled, wait a moment and try again — this usually resolves itself within a few seconds of the instance starting up.
A channel's QR code won't scan or expires
WhatsApp's QR code is only valid for a short time. If it expires before you scan it, use Try again to generate a new one — no need to redo the earlier setup steps.
My agent can't use a business app connection
Check that agent's Allowed MCPs setting — new agents start with none allowed. See MCP: Agent Allowlisting.
Messages aren't reaching the agent I expect
Check Message Routing on the agent you expected to receive it, and confirm the channel or group is actually routed there rather than left to the main agent's default catch-all. See Connecting Channels.
I deleted an agent by mistake
Deleting an agent removes its workspace and session history permanently — this can't be undone from the dashboard. If you need to recreate it, use the same template (see Agent Templates) to get back to a similar starting point quickly.